Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. Buyer pays for return shipping unless you received a damaged item or an incorrect item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

To start a return or any other questions, you can contact us at puralivin@gmail.com. Please note that returns will need to be sent to the following address: 6242 Wood Lake Road, Jupiter, Florida 33458

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or customized items unless you received a damaged or incorrect item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at puralivin@gmail.com.